Contact Us

The editorial address is editor@rotaryturkeytrot.ca, and a person reads it.

What we are useful for

• Corrections. A bonus figure that has moved, a wagering multiple that has changed, a cashier that has dropped Interac from its menu. This is the single most useful thing anyone sends us and we act on it the same week.
• Terms we have misread. Point us at the clause. We will re-read it and either amend the claim or take it off the page.
• Operator enquiries. We answer them. Understand first that a place on the list is not for sale and that commission has no bearing on order.

What we cannot help with

This is an independent editorial site. We are not a casino, we hold no player accounts, and we have no view of your balance, your bonus, your documents or your pending withdrawal. A dispute with an operator has to go through that operator's own complaints process, and then through its licensing regulator where one offers a dispute route. We have no standing to escalate anything for you.

If the problem is a transfer that has not arrived, start at the institution that sent it rather than at the casino. Your own bank or credit union can see the state of the transfer; the casino can only see whether money reached its account. Our interac casinos page sets out which party can answer what.

Responsible gambling

If you are writing because gambling has stopped being entertainment, our responsible gambling page is the more useful place to start. It names the organisations that can genuinely help. We are not one of them.